Last updated: February 24, 2026

Introduction

ChurnFixAI ("we", "our", or "us") operates churnfixai.com. This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of our service.

Information We Collect

We collect information that you provide directly to us when using ChurnFixAI:

Email Address: When you use our analysis tool, we may collect your email address to track usage and provide support.
Churn Feedback Data: The customer feedback text you submit for analysis is processed and stored to generate your churn analysis reports.
Website URL: The website URL you provide for promise-gap analysis.
Usage Data: We automatically collect information about how you interact with our service, including button clicks, page views, and feature usage.
Payment Information: Payment processing is handled securely by Stripe. We do not store your credit card details.

How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our churn analysis service
To process your churn feedback and generate insights
To improve and optimize our service based on usage patterns
To communicate with you about your analysis results and service updates
To process payments and prevent fraud
To comply with legal obligations

Data Storage and Security

Your data is stored securely in our database. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Analysis results and feedback data are stored for the purpose of providing historical reports and improving our AI models. You may request deletion of your data at any time by contacting us.

Third-Party Services

We use the following third-party services that may collect information:

Stripe: For payment processing (see Stripe's Privacy Policy)
TinyAdz: For engagement and conversion tracking
Umami Analytics: For privacy-friendly website analytics

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal information
Object to processing of your personal information
Request transfer of your data to another service

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Analysis data is retained to provide historical reports unless you request deletion.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]